Ans. Kindly refer to our policy page:https://chiragrowthub.in/refund_returns/
Frequently Asked Questions ( FAQ )
Welcome to our FAQ page, where you can find answers to the most commonly asked
questions about our company, products/services, policies, and more
Refunds,Replacement & Cancellation
What is your refund policy?
Can I cancel my order after it has been shipped?
Ans. Unfortunately once the order is in transit we cannot cancel your order.
What if I want to change my shipping address after I've placed my order?
Ans. Yes we can edit your shipping address only if the parcel isn’t dispatched.
How will I receive my refund?
Ans. It will be sent back to your source account.
What if I received a damaged or defective product?
Ans. You can contact your customer support team, and they will resolve the issue.
How long will it take to receive my replacement product?
Ans. As soon as we receive the product back from our customer we immediately dispatch a new one if the product is deemed to be faulty/damaged by our tech team and as per our T&C policy.
How long do I have to cancel an order?
Ans. You can cancel your order within 24 hours of placing it.
How do I initiate a replacement?
Ans. Kindly contact the customer support team within 72 hours of receiving the order. If the product is deemed faulty/damaged, we will initiate the replacement process from our end, as per our Terms and Conditions (T&C) policy.
Can I return a product for a refund if it was damaged during shipping?
Ans. We usually provide replacements only, but in case the product isn’t available,e we will provide a full refund.
How long do I have to return a product for a replacement?
Ans. You have 72 hrs to request a replacement from the time of receiving the product.
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